Privacy Policy
Resilience EQ, LLC ("we," "us," or "our") operates resilienceeqclinic.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website or creating an account, you agree to the terms of this Privacy Policy.
INFORMATION WE COLLECT
When you create an account or place an order we collect the following information:
Personal Identification Information:
— Full name
— Email address
— Shipping address
— Billing address
— Phone number (if provided)
Payment Information:
— Payment card details
— Billing information
Your payment information is processed securely through Square. Resilience EQ, LLC does not store, access, or retain your payment card details at any time.
Account Information:
— Username and password
— Order history
— Account preferences
HOW WE USE YOUR INFORMATION
We use the information we collect solely for the following purposes:
— Processing and fulfilling your orders
— Managing your account
— Communicating with you about your orders
— Sending order confirmations and shipping updates
— Responding to your questions or concerns
— Complying with legal obligations
We do not sell, trade, or rent your personal information to third parties.
HOW WE SHARE YOUR INFORMATION
We share your information only as necessary to operate our business:
Payment Processing: Your payment information is processed by Square. Square's privacy policy can be found at squareup.com/legal/privacy
Order Fulfillment: Your shipping information is shared with our manufacturer solely for the purpose of fulfilling and shipping your order.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities.
META PIXEL AND SOCIAL MEDIA TRACKING
Our website uses the Meta Pixel, a tracking tool provided by Meta Platforms, Inc. (Facebook/Instagram). The Meta Pixel may collect information about your visit to our website including:
— Pages you visit
— Actions you take on our site
— Your IP address and browser information
This information is used to:
— Measure the effectiveness of our advertising
— Show you relevant advertisements on Facebook and Instagram
— Build audiences for future advertising
You can opt out of Meta's data collection by visiting: facebook.com/privacy/explanation
For more information about how Meta uses your data visit: facebook.com/about/privacy
COOKIES
Our website uses standard cookies through the Wix platform to ensure basic website functionality. These cookies are necessary for the website to operate properly and do not collect personally identifiable information beyond what is necessary for site function.
By using our website you consent to the use of these cookies.
MEMBER ACCOUNTS
Our website requires you to create an account in order to make a purchase. Your account information is stored securely through the Wix platform.
You are responsible for maintaining the confidentiality of your account credentials.
Please notify us immediately if you suspect unauthorized access to your account. You may request deletion of your account at any time by contacting us at support@resilienceeqclinic.com
DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include:
— Secure payment processing through Square
— Encrypted account credentials through Wix
— Limited access to customer data
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information we cannot guarantee absolute security.
DATA RETENTION
We retain your personal information for as long as your account is active or as needed to fulfill orders, resolve disputes, and comply with legal obligations.
You may request deletion of your personal data at any time by contacting us at support@resilienceeqclinic.com. Please note that we may be required to retain certain information for legal or financial purposes.
ANALYTICS
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about your use of our website including pages visited, time spent on pages, and general location data. This information is used to analyze website traffic and improve our website.
You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout
CHILDREN'S PRIVACY
Our website and products are intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.
If you believe we have inadvertently collected information from a minor please contact us immediately at info@resilienceeqclinic.com and we will take steps to delete that information.
YOUR RIGHTS
Depending on your state of residence you may have the following rights regarding your personal information:
— The right to access the personal information we hold about you
— The right to request correction of inaccurate information
— The right to request deletion of your personal information
— The right to opt out of any future marketing communications
To exercise any of these rights please contact us at support@resilienceeqclinic.com
California Residents:
If you are a California resident you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information.
THIRD PARTY LINKS
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the revised Privacy Policy.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information please contact us at: info@resilienceeqclinic.com